unthinkingCX by Michael AK Cooper

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Take ownership of your customer's future. Don’t ‘do’ CX. Do what's ncxt in CX.
Understand what your customers want. See the trends. Know what’s Ncxt.
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Michael Cooper
Why unthinkingcx?
I'm unthinking customer experience. Enter the future.
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Michael Cooper
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#4 NEWSLETTER | Unthinking CX Strategy |
PLUS: I've Glimpsed The Future | Smart Thinking | The Gen Z' Luddites | Selling Serendipity | GPT update | Michael Cooper 4 May 2023 Please forward the…
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Michael Cooper
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How to understand an experience
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Why unthinkingcx?
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The Consumer Wars
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CX is now the Slow Decay Of the Ordinary
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#2 UNCX NEWSLETTER | The Commoditisation of Everything
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#3 UNCX NEWSLETTER | Doing Different
PLUS: Booming Nostalgia, Digital Funerals and other trends | NPS’s cultural bias | Metaverse update |
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Michael Cooper
#2 UNCX NEWSLETTER | The Commoditisation of Everything
PLUS: Dirty Weekends and other consumer trends | Twitter will be PayPal 2.0 | Trend Spotting | CX leadership coaching |
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Michael Cooper
April Pick of the Latest Consumer Trends
Trends are opportunities. Spotting early adoption gives you the foresight to differentiate by leading early rather than following later. 1 YOLO. There’s…
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Michael Cooper
Successful brands will lead with human experiences
Brands focused only on optimisation will be a commodity
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Michael Cooper
March Pick of the Latest Consumer Trends
Trends are opportunities. Spotting early adoption gives you the foresight to differentiate by leading early rather than following later. Trend #1…
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Michael Cooper
Twitter into PayPal 2.0?
Will Musk's dream turn into reality?
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Michael Cooper
Consumer Rebellion
Escapism in the Permacrisis
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Michael Cooper
ChatGPT hype and fact
It makes things up, but it’s in any language you want
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Michael Cooper
The Consumer Wars
It’s not that we've stopped trying; We've stopped understanding
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Michael Cooper
unthinkingCX by Michael AK Cooper
unthinkingCX by Michael AK Cooper
Original, sometimes provocative, thinking and latest trends on what customers want to experience - today, and next.

unthinkingCX by Michael AK Cooper

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