Thanks, Mark. This is where AI has a positive impact, with instances of higher satisfaction when AI is used internally to improve operations. I worry that it starts to break down as consumer-side AI agents disrupt brand relationships and individual autonomy. Thanks for the tip and restack!
Great article, Michael. We are certainly entering new CX territory! Have you seen this report about what customers think about AI Agents?
https://www.intercom.com/campaign/ai-end-user-sentiment-report?utm_source=passionfroot&utm_medium=influencer&utm_campaign=20250729_all_es_all_global_enus_all_all_all_sentimentreportlevy&utm_term=newsletter
Thanks, Mark. This is where AI has a positive impact, with instances of higher satisfaction when AI is used internally to improve operations. I worry that it starts to break down as consumer-side AI agents disrupt brand relationships and individual autonomy. Thanks for the tip and restack!